Hi guys
I’d like some help with that problem -
youtube.com/watch?v=EkovH3QstLs
Watch towards the end of the video and notice the terrible sound the front wheel makes.
What can be the cause? I’v tried everything to stop it but nothing helped.
Thanks
Hi,
It seems the problem is happening around the same spot on your ceramic, in the middle of a panel. Have you installed the soft cleaning pad on your robot?
The sound seems to be related to something rubbing on the floor.
well I’m pretty sure it’s from the front wheel. but I have no idea why it happens. the first 3 weeks I had this robot everything was fine.
when I put the wet cleaning pad the sound gets MUCH WORSE. I don’t know why at all.
it’s realyl weird. why would the front wheel do that sound
Have you tested if the robot does the same noise elsewhere? It seems the robot does this noise when its in a specific spot on the ceramic.
yeah it does the noise everywhere. im 100% sure it the front wheel. i’ve turned it on without the wheel and there is no noise.
Hi,
Please contact our support center with your invoice number and we’ll proceed with the repair / exchange of your robot, if under warranty.