Cannot remove the screw holding the disk to be removed to build the Lynxmotion ALD-5 robotic arm. This is the 2nd set of 4 motors that we cannot remove the screw!! Very frustrating!
I returned the 4 servos and you sent back to me 4 full robotic arm kits. I only needed the servos. Maybe you all should remove the screws yourselves. So, I now have 8 ALD5 kits that I cannot finish building because of this one servo motor problem.
Thank you for contacting RobotShop. If you already have a ticket open with our support team regarding the RMA, it’s best to continue communications there. If not, we will work with you to replace the stripped screws / servos and ask that you contact our RMA department here: robotshop.com/en/support.html/
Please include your order or invoice number. Sorry for any inconvenience.