Help needed with my robot not sensing the csts

Help & Support Domestic Robots
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My robot will not sense the cats going in. The blue light just stays on. I can still manually cycle it

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Hi @Sphynxitis

The unit is pretty sensitive and can pick-up weight from hands, arms, or other objects resting on the unit when “reset” is pressed. The unit should also be pulled away from a wall. Make sure you do not press on the Litter-Robot when you press the reset button.

We need to troubleshoot your cat sensor system (CATS). This is based on your description of a solid blue light after the cat has left the unit. Please try the following:

[NOTE: When attempting to activate CATS, troubleshoot with the following technique. We recommend applying pressure from the top of the globe entrance (not on the bonnet). Use a downward motion that pushes away from your body]

  1. Attempt to manually cycle the unit by pressing the “cycle” button. If the unit cycles properly, move to the next step.
  2. Reset the CATS by turning the unit off then on using the power button.
  3. During the start-up cycle, push on the unit to see if the CATS activates. If it does, press “reset” to pause the cycle, then press “reset” again to return the unit to home position.
  4. After the unit is on and in the home position, apply pressure to the unit. Does CATS activate (red light indicator)? If you apply more pressure, how much does it take to activate?
  5. If your unit switches to a red light after applying excessive pressure, consider the surface area that your unit is on (see below). If the CATS does not engage, refer to step 5.
  6. If your CATS does not engage, leave the unit off & unplugged. Notify us so we can make the necessary arrangements based on warranty.

The surface for your Litter-Robot should be hard to avoid the unit taking on extra absorption of weight. If the unit is sitting steady on the ground, but has a dip in the middle, the sensor may require much more weight to trigger. Instead, try putting the unit on a surface that is flat, such as a board. If your unit is on tile, we recommend that the back, center, of the unit is resting on the flat part of the tile and not on a grout line. Do not allow the unit to have items rest on it or be pushed up against the wall. Avoid resting on the unit when pressing the “reset” button.

Please let us know how it goes.

3

Hi I have tried resetting it but it doesn’t work

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Hi @Sphynxitis

Thank you for your reply.

Can you activate the cat sensor by pressing the entrance step?

5

No it doesn’t

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6

Can you send us a photo of your litter robot so we can see where it is placed and how much litter is inside?

Was it working fine before?

And how many cats are using your robot?

Thank you.

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20211007_092033
20211007_0920332184Ă—4608 1.57 MB

2 cats using it

1 Like
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Did you recieve the picture ?

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Yes @Sphynxitis

So, it is located in tight space. Please check if the robot is not touching any walls.

Also, it is not good that robot is placed on any carpets or mats.

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It’s not touching any walls. The rug you see is not under the robot. I’ve moved the robot out in open space and still has the same problem

1 Like
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Ok, in that case, we would say that cat sensor is defective.

We can send you a new one as a part of the warranty.

You can replace it like in this video: How To Repair The Cat Sensor In The Litter-Robot 3 Open Air - YouTube

Are you able to do it?

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I can see if I can get a friend to do it. I’m disabled so I cant but i will have to find someone who can if that’s what it needs

1 Like
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Ok, we will transfer this topic to our internal support to get your address and serial number. You will get an email now. Thank you.

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This topic was transferred to internal RobotShop Support.

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