Gps module please help

Help & Support Robot Parts
1

I’ve never posted before or know which forum is best (so sorry)
but I would like tech support on a product I purchased from ROBOTSHOP

apparently, I can’t call you on this…

I ordered:
32 Channel 5Hz GPS Receiver with Antenna
Product code : RB-Lin-30

which is supposed to be a linksprite gps module
INSTEAD I GOT: Gstar GS-91 GPS module
(I don’t really mind getting a different part than what I ordered BUT…)
there is NO DOCUMENTATION on this part ANYWHERE!
the datasheet on this item is referenced to the linksprite part NOT the GSTAR

robotshop.com/ca/productinfo.aspx?pc=RB-Lin-30&lang=en-US

PLEASE HELP!!!
I can not interface with this GS-91 without knowing the pinouts

thanks to any who can help out here
it doesn’t seem right to get shipped a different part but even worse when it is un-useable!

2

Carlos,
I KNOW the linksprite links…
you guys sent me a GStar GS-91 (NOT GS94)
this device ONLY has 22 pins…
all the docs you linked here (which I am familiar with) have devices with 28 pins
it is NOT the branding I’m worried about
NO IDEA which pin is which and I don’t want to blow the module up!
so, again, I ask…
any errata for the GSTAR GS-91??

I will gladly send back the product and get the part you actually list on the web site
thanks, Guy

3

Carlos-
It’s been two weeks…
any movement???
cheers, Guy
PS: we have been stalled now for a while

4

:frowning: :frowning: :frowning:

OK
going on a month now…
can I get the advertised part and send this back???
this is ridiculous, you sell a part that you don’t know the pin outs for???
What the heck??
I have a project that has been on hold… for a month!
I have bought from you before and things have been good, but selling parts you know nothing about and then not offering support for over a month? this is outrageous!
I want my money back or the advertised part
another week and I’m going to go to the better business bureau or whatever channels I can to complain about standard procedures that are NOT being met, including false advertising

5

OK, Got the right part…
thanks so much for the clear up.
(I can now build my master project :slight_smile: )
at any rate, thanks so much for the prompt RMA - one thing though…
there was no return label to ship the “defective” part back
thanks though

6

The GPS module you received does come LinkSprite. However, they are a distributor of several manufacturers, so it is possible the product is not branded the way you expected. We apologize for that.

You can find two versions of the datasheet here:
robotshop.com/content/PDF/datasheet-ls-gps.pdf
robotshop.com/content/PDF/gstar-GS-94.pdf

Let us know if you need more info.

7

LinkSprite is a distributor of several manufacturers, so it is possible the product is not branded the way you expected. We apologize for that.

You can find two versions of the datasheet here:
robotshop.com/content/PDF…eet-ls-gps.pdf
robotshop.com/content/PDF/gstar-GS-94.pdf

Let us know if you need more info.

8

We verified our stock and indeed with have receivers with 22 pins instead of 28. We have contacted the manufacturer in order to correct this situation. We will get back to your shortly.

9

They have yet to reply to us. We followed up and we wil try to get an answer as fast as we can. We apologize for the delay.

10

We sincerely apologize for the inconvenience. We got a wrong shipment form the manufacturer and that is why you got an undocumented product. The exchanges department is contacting you directly with an RMA number since we finally got the correct part, and they will ship it to you as soon as possible.

11

You should receive the label shortly. We are glad you got the right products and can go ahead with the project.

Once you have the label, simple call UPS to schedule a pick up.