Bonjour\Hi,
I’ve purchased a litter-robot-3 3 months ago ne yesterday it began to say « Dump posistion fault ». There was not any signs that can explain the cause, but i sure will need help to fix it. Since i’ve purchased it not si long ago, it still under warranty, but i soule rather fix it rapidly.
Thanks for tour help,
Simon L.
Hello @Slap_190,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
Are you using the original adapter and plugging it directly into the wall?
Please check the magnets inside the globe, you can do this by putting any metallic object on these two areas circled in red and see if the magnets will attract it or not:
Awaiting your reply.
Sincerely,
Bonjour/Hi,
My invoice Number is 1047961 and i received it 2020-12-10.
Initially, it wasn’t plugged in the wall, but now i move it to be plugged directly.
I tried to check the magnet and i did find attraction ont both, top and bottom of the globe.
But, when I checked the attraction with a quarter, the bottom one did a sound like that the magnet was loose.
The problem i’ve experiment is only to find the dump, not the home position.
It’s the first trouble i got since 2 months but i sure will need your help to correct it.
Sincrerely,
Simon L.
This is the first trouble that
Hello @Slap_190,
Thank you for your patience.
This issue indicates a defective hall-effect sensor.
Since your robot is less than 3 months old, we will send you a new base to exchange it with the defective one.
We will forward you now to our internal system to carry on with the process.
You will receive an email from us shortly with further instructions.
Sincerely,.
This topic was transferred to internal RobotShop Support.
