Dual Stepper Motor Driver Shield Full Step Not Working

Hello,

I am using the RobotShop Dual Step Motor Driver Shield for Arduino and am having trouble controlling the type of microstep resolutions that the shield is sending the stepper motor. The stepper motor works fine in eighth step resolution (MS1 and MS2 settings HIGH and
HIGH), but with any other resolution the stepper motor doesn’t respond. In any other mode besides eighth step resolution, the stepper motor does not turn and emits a ringing noise. I have tried numerous combinations of wire setup and combinations as well as trying both
the X and Y motor terminals and no matter what I do, i end up with the same response. I am baffled why only the eighth step resolution setting would work and not the others, but my project requires the greater torque provided by single steps.
Any suggestions or troubleshooting recommendations would be appreciated. I have attached an image of the portion of my code that should tell the stepper to move while a button is pressed.
Currently, the MS1 and MS2 settings are LOW and LOW, which represents single step resolution, and results in the motor not turning and ringing instead. Thank you.

Regards,
Chris

Hi Chris,

Do you mean the RB-Ite-53? If so, we will contact the manufacturer about your issue and obtain more information. We will get back to you as soon as we get a reply.

To obtain help from the community more easily, it would be helpful if you could also post one or more pictures clearly showing all relevant connections between your Arduino board, the stepper motor driver shield and the stepper motor itself.

Sincerely,

Thank you for the response. The RB-Ite-53 is indeed the shield in question. It would be appreciated if you could reach out and try to obtain that information. I have also attached a couple pictures with my setup. Thanks again.


Hi Chris,

We have contacted the manufacturer on your behalf. We will get back to you as soon as we receive a reply.

In case it is required, could you provide us with the brand and model of your stepper motor and any specs / datasheets that you have of it?

Sincerely,

Thanks for the help. Attached you will find the specs on the motor and below is a link to its webpage. I contacted the website and they stated that the 2V listed as the rated voltage was incorrect and that: “You can power it 12V-48V, higher voltage will cause more heat.”

Similar NEMA17 on RobotShop as the RB-Ada-138.
Threaded Rod Stepper Specs.PNG

We have transferred the additional information to the manufacturer.

Thanks,

Hi,

Here is the response from the manufacturer:

Please let us know if this helps.

Sincerely,