Dragino hotspot internet connection

I recently received my dragino hotspot Lis16. I was following the step on a tutorial. However, my hotspot does not provide wifi to my laptop (the led light is visible for about 30 seconds and then it dissapears) so I can not configurate my hotspot and use it. What can I do?

HI @20bc289f70394145422ab5bc14c9533

Try to see if your questions already answered in the wiki: http://wiki.dragino.com/

Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different
timezones we cannot offer live support. However, your questions will be answered as soon
as possible in the before-mentioned schedule

Provide as much information as possible regarding your enquiry (product models, accurately
describe your problem and steps to replicate it etc) and send a mail to
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Thank you.