Contant Over Torque Fault

My litter robot 3 connect just started throwing over torque faults left and right. I’ve cleaned the entire thing and checked the motor for obstructions. I’ve removed the base and checked for debris in any of the sensors. It has become so bad that it is not usable at this point as I can not trust it while I am gone at work and the company support has not responded. What do I do?

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Hi @AngelCat !

We will contact you via email.

Thank you.

Hi @AngelCat !

Have you seen our email?

Thank you.

I have seen it. I was unable to get a video before now as I was working. But I do have one now.

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Great, we have sent you an email.

I’m having the same troubles, did a full deep clean and everything.

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Hi @Ionic1000 ,

If the over torque fault continues despite troubleshooting, we recommend replacing the motor.

Is your robot still in warranty?

Thank you.