Circle Zero stuck on cleaning cycle

Help & Support Domestic Robots
1

The motor continues to spin the scoop once the 7 minutes is up. It doesn’t stop to spin the other way.

I have looked at other suggestions, and after taking apart and cleaning then carefully reassembling, the sensor still doesn’t seem to work. The motor doesn’t reset to the initial position when turned off and on again either.

3

Hello @Eamos ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Circle-Zero robot.

Please provide us with your order number or a copy of the invoice.

It is normal for the scoop to rotate 4 times in total, but if it continues to rotate, there are two reasons;

  1. The sensor cannot recognize the correct position due to sand or dust trapped in the position sensor under the motor shaft, the scoop continues to rotate.
  2. It can be caused by poor assembly of the lower mold of the black sandbox and the lower mold of the white cover.

Here is how you can fix this:

  1. Please reassemble correctly after disassembly. This problem occurs when the coupling between the motor shaft and the motor center rotation shaft is incorrect.
  2. If it is the same after reassembly, reassemble and clean the sand between the motor shaft and the correct position with a vacuum cleaner or a brush, and then reassemble.
  3. If the above method does not solve it, please send us a video showing the issue.

Please let us know how it goes.

Sincerely,

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4

Hi,

The order number is 1151918.
I bought it from someone else but they gave me the paperwork that came with the purchase.

I have cleaned where the sensor is and found that some of the plastic from the ‘guard’ had been pushed in front of the sensor as well as the sensor housing itself looked like the same had happened. Once I moved the plastic from the guard out of the way, the sensor still didn’t seem to work?

Thank you

5

Hello @Eamos ,

Thank you for your reply.

In this case, the sensor will need to be replaced.

We will forward you now to our internal support system to help you order a new one since the warranty has expired.

You will be contacted shortly via email with further instructions.

Sincerely,

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