Hi!
I require your help regarding a problem I’m encountering.
Description : Pluto Circle Zero
Hardware concerned : Plastic pinion that connects motor shaft to litter arm.
Software concerned : N/A
Troubleshooting steps already taken : teardown, cleaning, inspection.
Additional information : Plastic pinion gear has wear on inner surface causing the litter arm to twist out of the pinion gear instead of turning. I am in need of a replacement pinion gear. Ideally, a metal collar to go inside this item would decrease wear by a lot!
Thank you so much in advance for your help!
Ebram
December 2, 2021, 12:05am
2
Hello @CircleZeroSupporter ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Circle Zero Robot.
Unfortunately, we don’t have replacement parts for this robot at the moment.
Please provide us with your order number or a copy of the invoice.
Awaiting your reply.
Sincerely,
1 Like
Hi,
See invoice above. I was able to adjust the pinion gear so it still functions, however, I don’t know for how much longer it will hold out.
A simple metal insert will likely fix this issue. I’d be happy to test one if someone can make it.
Ebram
December 2, 2021, 5:26pm
4
Hello @CircleZeroSupporter ,
Thank you for your reply.
The warranty on this product is one year, which means that it’s no longer under warranty.
Unfortunately, the manufacturer didn’t send us replacement parts yet so we are unable to sell you this pinion.
Let us know if you have anything else we would assist you with.
Sincerely,
1 Like
How can I contact the manufacturer? Do you have any available contact info?
Is there a suitable replacement motor available from another vendor?
I paid good money for this litter box and it seems silly and wasteful to render it useless because of a trivial plastic part…
Ebram
December 2, 2021, 6:02pm
6
Hello @CircleZeroSupporter ,
Thank you for your reply.
Here’s their contact information:[email protected]
Unfortunately, we don’t have a similar motor from another vendor.
Sincerely,
Hi,
I attempted to contact Pluto via the email you provided above, however, the response I received was as follows:
“The email account that you tried to reach does not exist”
Do you have an alternate email account that I could reach out to?
Ebram
December 3, 2021, 5:12am
8
Hello @CircleZeroSupporter ,
Thank you for your reply.
This is odd, it should be a valid email as we used it before.
Here’s their 2nd email:[email protected]
You can also try to contact them by the phone.
Sincerely,
