Circle Zero Litter Box Can't Go Backwards


I require your help regarding a problem I’m encountering.

Description: Circle Zero Litter Box cannot rotate backwards. Makes weird noise from the motor when trying to do so and the lights in the front will blink consequtively.

Hardware concerned: Motor

Software concerned:

Troubleshooting steps already taken: Reassembled, cleaned, tried all three buttons to test spin forward, backwards (fails), and original position. Spinning forward and reset has no problems.

Additional information:

Thank you so much in advance for your help!

Hello @aurorasowner ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Circle Zero robot.

Please provide us with your order number or a copy of the invoice.

We will also need a video showing the error you are describing.

If the video size was too large to be sent here directly, you can upload it to YouTube Google Drive, or WeTransfer then share the link with us.

Awaiting your reply.