Cannot Connect to SD84

I installed the drivers, plugged in the usb, and launched the sample program, but it is stuck on "Searching for “SD84 Module” I am sure that I provided the correct COM port number. Is there any way to debug this? I see a solid green, red, and orange light on the board.

Try going under device manager and making sure that your device is listed there and check what COM port it is listed under.

I did, but the program still can’t find it. Should the led’s on the board all be solid? What else should I check?

Here is my setup, can you guys check if anything is wrong?

Hi,

We have contacted the manufacturer about your issue and it has been determined that your module is probably faulty. We will be contacting you directly to provide follow-up on this issue through our support center.

Sincerely,