My LR3 suddenly cannot complete cycle even if I have checked the metal sensor strips and motor, making sure no dirt on these. It doesn’t have any error light, it was just stuck in the mid of the cycle and the yellow light kept flashing. And can’t return its home position. I tried to switch it off and then on again, it doesn’t trigger a cycle as before. When I pressed reset and then cycle button, it even goes to empty the contents! What can be wrong? Urgently need help!
Hello @Felinehk ,
Welcome back to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Does the blue light blink if you press the “Reset” button?
We will also need to see the 3 pairs of contact pins shown in the following video:
No need to take them out of the robot, we only need to see them from the outside.
Awaiting your reply.
Sincerely,
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No blinking when I press reset.
Yes all pins are there and in the right position
Hello @Felinehk ,
Thank you for your reply.
In this case, the 3 sets of pins will need to be replaced.
Please provide us with your order number to check your warranty.
Awaiting your reply.
Sincerely,
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The order number is 1251307, but I have changed my address, how can I update that?
Hello @Felinehk ,
Thank you for your reply.
According to the order number, your robot is covered by the warranty so we will send you the new pins under warranty.
The following video will show you how to replace them:
If you wish to proceed with this solution, please provide us with the following:
1- Shipping address.
2- Phone number.
3- Serial number located on the back of the robot.
You can send us these details in a private message for more security.
Awaiting your reply.
Sincerely,