I require your help regarding a problem I’m encountering. Both the blue light and yellow lights of my robot litter are on. I referred to the instructions book which shows that the litter is on sleep mode (I have never intended to set this mode). Following the instructions to exit the sleep mode, I press and hold the button in the hope of the yellowing light going off but it does not work. What else can I do to exit the sleep mode? Thank you. Description:
Hi, I have tried to follow your instructions to exit the sleep mode but it still does not work. When I pressed and held the reset button, the blue light blinks and the yellow button went off. However when I released the reset button, the yellow light went back on again. Therefore the machine is still on sleep mode.
Turn the Power Off and unplug the Power Supply from the Base of the unit.
Remove the Bonnet from the unit and set it aside, then remove the Globe and set it aside making sure that it does not roll.
Ensure the Base is properly situated on a hard level surface, that it is not pushed against a wall, and has nothing resting on it. Empty the Waste Drawer regardless of how much waste is collected.
Put the Globe back on the unit and ensure that it is on the track. If you feel that the Globe is heavy to one side or another, check in the Litter Pocket to make sure that there is not wet or clumped litter stuck that is throwing off the weight of the unit during cycling. Ensure the Globe is filled to the Fill Line and not above the Fill Line.
Replace the Bonnet ensuring all 4 tabs are in place and lock the black Key on the back of the Globe into the slot.
Ensure no part of the unit is pushed against a wall or has anything resting against it.
Plug the unit back in and Power the unit On.
The unit should start to cycle, upon return, the unit will perform a “reset” and use that weight as its baseline moving forward.
Press the ‘Cycle’ button again to test that it can complete a cycle and return to the home position with a Solid Blue LED. Once completed, move on to step 10.
Press on the Globe just above the entrance in a forward and down motion to activate the Cat Sensor (Red LED On). Let the unit continue the 7-minute timer, cycle, and return Home to a Solid Blue LED.
If in steps 9 or 10, the unit does not return Home, or it does not return Home with a Solid Blue LED, please note any light patterns at that time and advise us, so we can help troubleshoot further.
I have followed the 10-step Hard Reset. Everything runs as expected except step 8. When I switched on the unit, it did not automatically start cycling.
I think I may not have explained the issue properly. The unit works as normal except a certain period of time every day. During that period of time, both the blue light and yellow lights are on and the unit does not cycle as normal. I have to manually perform the cycling. I checked the instruction book and realized that my unit has been set an 8-hour sleep mode although I don’t remember I have ever intended to do so. All I want to do is to exit the sleep mode so that the unit can cycle anytime after my cats use the unit. I have tried to press and hold the Cycle button to exit the sleep mode but the yellow light never go off. I have also tried to reset the unit as instructed but it does not solve the issue.
Thanks for your help and hope to solve the problem ASAP.
