Calibrating smart video car

Dear Sirs and Madames,

I’m writing to you because I’m having trouble programming/calibrating my Smart Video Car for Raspberry Pi.
I have not received a response to my last request three months ago.

The attached instructions could not help me and even your videos on YouTube were not helpful for me.
I am online at the link: https://www.robotshop.com/media/files/pdf2/smart_video_car_for_raspberry_pi.pdf
on a guide for programming / calibration with Windows 10 found. However, when I run the cali_client, Rasbian reports an error.

Can you help me with instructions on how to program / calibrate the vehicle?
Best about Windows or the Raspberry itself.
The manual, however, please very detailed, because I’m a novice in programming.

Yours sincerely

Domenic Schmidt

I believe the best way to have your issue resolved in a timely manner would be to create a ticket in the support center and have the manufacturer joined in the conversation.

The supplier should be able to help troubleshoot your issue.

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I have already contacted the Support of the supplier a few times, but they didnt gave me a answer.
So i’m searching for help.