Hi. We had purchased the full kit. With the kit, the first brain did not turn on. It was replaced with a new brain. The new brain worked, but once dead, would not charge. This is a very expensive toy that we purchased for our ASD child who is very disappointed and frustrated. Please help!
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HI @Birdbot and welcome to our forum.
Here are some instructions that we have from manufacturer regarding this issue:
Here are the details of after service that help you to deal with it since then.
- Please send these steps to your customer to verify the charging issues when you receive them.
Step 1. Please use our Type A to Type C USB Cable provided in the package, instead of another commercial USB cable
Step 2. Please make sure that the wall charger is a 5V 2A type.
Step 3. ClicBot brain could also be extremely-drained. Please kindly help to charge it for at least 3 hours with a proper adapter and USB Cable after putting it aside for one night without any USB plugged into it. For more information, you can see the attached PDF file.
- Asking your customer to send the email to [email protected] or [email protected] to replace the new Brain if the same problem remains. In the email please send us a small video as well. In this video, please kindly show us the display when you press the power button while charging.
We hope this helps.