Bobby stuck on rotating

Hello all, looking for some help. We just unboxed Booby the robot dog and after about 15 min of playing the robot is stuck on rotating only. I tried turning it on/off, replaced batteries in the remote, but nothing works. Is there a way to reset the robot or do i have to return it?

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Hi @ziovani7gr and welcome to our forum.

Did you try taking out batteries from the robot (not sure how easy is this)?

Did you buy your robot from RobotShop?

Thank you.