Bluetooth Shield RB-Ite-12 won't connect

Greetings,

I am trying to connect my PC to an Arduino Mega 2560 using an RB-Ite-12 Bluetooth shield I purchased from Robotshop. All I need it to do is transmit my serial output from the Arduino to my PC. I am ok with the default 9600 baud rate.

i am attempting to do this with a Bluetooth 4.0 Adapter. According to what i have read it should be compatible with the [font=arial, sans-serif][size=2][highlight=#ffffff]V2.0+EDR that your bluetooth shield uses. [/highlight][/size][/font]
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[font=arial, sans-serif][size=2][highlight=#ffffff]i am able to pair with the shield/bluetooth. but it doesn’t connect. when i look at the connection status in says its disconnected. [/highlight][/size][/font]
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[font=arial, sans-serif][size=2][highlight=#ffffff]i notice that my PC mentions 2 COM ports for the bluetooth device. (COM4 and COM5). When I open Arduino I only see COM5. [/highlight][/size][/font]
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[font=arial, sans-serif][size=2][highlight=#ffffff]I also see that the device is listed as working in the Device Manager. I don’t know why it won’t connect.[/highlight][/size][/font]
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[font=arial, sans-serif][size=2][highlight=#ffffff]If you have any advice on this matter I would greatly appreciate it.[/highlight][/size][/font]
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Ensure you are using the two jumpers in the right locations on the shield (to connect Tx and Rx.
It seems the default baud rate may be 38400 - try that.