Blue light on, nothing works


I require your help regarding a problem with Blue light permanently on, no other buttons working, unable to turn off unless turning off power

Litter Robot 3

Checked lens, checked unit clean and flat

Thank you so much in advance for your help!

Hello @AngeReed1,

Welcome to RobotShop community.

It seems that you have contacted us through our internal support system so we will answer you there.