Hello,
I am having technical difficulties with my litter robot 3 (purchased Jan 2020), the blue light flashes like the draw needs emptying (even when empty) and when i press reset once the yellow light starts flashing rapidly (4 flashes a second).
I have tried all of the recommended solutions on the forums and technical advice to no avail.
Please help,
Jason
Hi Jason,
Thank you for contacting us.
We are sorry to hear about your problem with the robot.
Please give us your order ID and a serial number of the robot.
Hi, we purchased the item from Catnovation who no longer exist, but the unit is still covered under warranty.
I have a Paypal receipt that shows all the order information ect… however i cant get any information from there website anymore.
The unit ID is SN:LR3135482
Modle: LR3-1000-UK
Many Thanks,
Jason
Hi @AJ_POLO !
Thank you for your reply.
Based on your description of problem, DFI sensor needs to be changed. You can buy new one here: https://www.robotshop.com/eu/en/litter-robot-3-open-air-dfi-hardware.html
You can use this video to help you replace it: https://www.youtube.com/watch?v=zD3dsJsVVsc
If you want to obtain your warranty, please contact Catnovation directly.
Hi,
Yes that is my conclusion also.
I cannot contact Catnovation as they no longer exist as i already mentioned.
When i go onto Litter Robots website they tell me to contact you as the UK supplier.
Thanks,
Jason
Hi again @AJ_POLO,
We understand the situation.
But, since it wasn’t bought from us, we cannot activate warranty.
We recommend you to contact Litter Robot directly: [email protected] 1-877-250-7729
