Blue flashing light on LRE

[Adele]

Hi,

I recently took delivery of a litter robot 3 but after the cycle is complete the robot is constantly flashing blue.

I have done some troubleshooting by checking and cleaning the lenses etc

How can I resolve thus please?

Adele

[igor_X]

HI @Adele !

Can you please give us your order ID?

Thank you.

[Adele]

Hi,

Sure it is 1001671 - it was a refurbished robot

Thanks

Adele

[igor_X]

Hello @Adele !

Thank you for your reply.

Please have a look at this troubleshooting: Litter-Robot III Open Air - Blue Blinking Light

[Adele]

Hi,

Thanks for the message, I tried the troubleshooting and still the blue light flashes after every cycle. Can you help further please?

Thanks

Adele

[igor_X]

Hi Adele,

Is it flashing blue after each cycle?

When you reset it, clean lenses and take out the drawer, does it still blink after each cycle?

[Adele]

Hi,
I’ve tried that and it’s still flashing blue after each cycle… I empty on a regular basis… I’m using black bags in the drawer , could this bbe why?

Thanks

Adele

[igor_X]

Hi @Adele!

It could be, but just make sure that the bag is tucked in properly inside the drawer. If it is out a little bit, it could trigger the sensor.

If nothing helps, we will have to exchange the base (we do this in first 3 months after purchase).

[Adele]

Hi again,

I always make sure it’s completely tucked in … do you need a photo?

Thanks

Adele

[igor_X]

Hi again,

You can send us a photo. Send also a photo of serial number.

Thank you.

[Adele]

Hi… here are the photos!!! Now when I press reset it has a fast flashing orange light!!

Let me know what next as now I can’t get it to cycle at all!!

Thanks

Adele

[igor_X]

Hi @Adele!

We will transfer this topic to our internal support we can exchange the base. You will receive an email in a few minutes.

Thank you.

[RobotShop]

This topic was transferred to internal RobotShop Support.