Hello… I think I got the same problem… What can I do now, I tried all the thinks and the problem is still there.
I hope you can help me.
Greetings Alex
Hello @Alex77689 and welcome to our forum.
We are sorry to hear about the problem.
Please give us your order ID and a serial number of the robot.
Thank you.
Hello @igor_X, thank you for answering.
The order ID is 1900024087
The Serial number LR3CI160225
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Hello @Alex77689
Thank you for your reply.
Can you share a video of the problem?
Did you already check anti-pinch pins?
Hello @igor_X
Sorry for the late answer I wasn’t in town for a while.
Yes I already checkt the anti-pinch pins, they look normally.
The video is down below.
Hope it helps you to detect the problem…
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