Blue and orange light on

Help & Support Robot Parts
1

my robot has a blue light on and is also displaying the yellow/orange button at the same time. The robot no longer cycles on its own. The bag is empty and litter at level
It should be. Please advise?

2

Hi,

Please try the following:

  1. Turn the Power Off and unplug the Power Supply from the Base of the unit.
  2. Remove the Bonnet from the unit and set it aside, then remove the Globe and set it aside making sure that it does not roll.
  3. Ensure the Base is properly situated on a hard level surface, that it is not pushed against a wall, and has nothing resting on it. Empty the Waste Drawer regardless of how much waste is collected.
  4. Put the Globe back on the unit and ensure that it is on the track. If you feel that the Globe is heavy to one side or another, check in the Litter Pocket to make sure that there is not wet or clumped litter stuck that is throwing off the weight of the unit during cycling. Ensure the Globe is filled to the Fill Line and not above the Fill Line.
  5. Replace the Bonnet ensuring all 4 tabs are in place and lock the black Key on the back of the Globe into the slot.
  6. Ensure no part of the unit is pushed against a wall, or has anything resting against it.
  7. Plug the unit back in and Power the unit On.
  8. The unit should start to cycle, upon return, the unit will perform a “reset” and use that weight as its baseline moving forward.
  9. Press the ‘Cycle’ button again to test that it can complete a cycle and return to the home position with a Solid Blue LED. Once completed, move on to step 10.
  10. Press on the Globe just above the entrance in a forward and down motion to activate the Cat Sensor (Red LED On). Let the unit continue the 7 minute timer, cycle, and return Home to a Solid Blue LED.

If, in steps 9 or 10, the unit does not return Home, or it does not return Home with a Solid Blue LED, please note any light patterns at that time and advise us, so we can help troubleshoot further.

3

Hey there I am experiencing this same issue. Both the blue and orange lights are on steady, not flashing. After performing steps above, when I plug back in and turn on it simply returns to having both blue and orange lights on. There is no reset cycle happening and any combination of buttons after performing these steps leaves me in the same place with these two lights on. I can cycle it by pressing the cycle button but it does not appear to function with the cat sensor anymore. Is there a service department for this product I can call to try and work out what the problem is?