Benewake TF03 LIDAR - not working

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Hey guys,
I have the Benewake TF03 (180) Lidar.
Unfortunately, the Lidar seems not to work properly. The red LED doesn’t shine, and I don’t get any signal from the Lidar.
The Voltage is 5V and the protocol is UART. I want to integrate the Lidar into my Pixhawk but until now it is not working.
The attached power supply is 5V.
Does anyone have a similar problem or solution?

Thanks

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@flightuav Welcome to the RobotShop Community. To confirm, you have this:

Benewake prefers helping customers directly and can be reached at [email protected]

If they determine the product is defective, you purchased the product from RobotShop and they authorize an exchange, reach out to us at [email protected] with a link to this thread and the communication you had with them.

If you don’t hear back from them within a few days, we’ll reach out to them on your behalf.

Hope this helps.

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@cbenson thanks for your reply, I have already contacted [email protected] and sent him a video of my setup.
Kindly he is helping me out and I’m waiting for his reply with further instructions.

If the troubleshoot will not be successful I will get back to you.

Thanks & many regards

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