Ariel pool robot - the front paddlewheel does not turn

Hi!

I require your help regarding a problem I’m encountering.

Description: The front paddlewheel of my ariel pool robot does not turn anymore!

Hardware concerned: Ariel pool robot

Software concerned: ariel pool robot

Troubleshooting steps already taken: did a reset, cleaned the basket, made sure there was nothing obstructing the wheel

Additional information:

Thank you so much in advance for your help!

1 Like

Hi @mpmmrobot

Thank you for contacting RobotShop.

We are sorry to hear about the problem.

The unit will be replaced since there is an issue with the motor.

You will be informed via email regarding further steps.

Have a nice weekend.