Arducam x64 software not recognizing camera!

Hi all,

I’ve downloaded the Arducam software and am using it to take still shots with the Arducam MT9J001 Camera and the USB Shield. Here is the link for reference:

Here is a photo displaying the issue at hand. The software is not recognizing that a camera is connected.

I tried downloading it on two separate laptops running 64 bit Windows (One Windows 7 and another Windows 10). The shield is connected to the camera via ribbon cable and the shield is connected to the laptop via provided USB cable.

Thank you so much in advance for your help!

This topic was transferred to internal RobotShop Support.