App says Robot is always Full

Help & Support Domestic Robots
1

Hi!

I require your help regarding a problem I’m encountering.

Litter Robot 3 Connect app says the robot is always full, even when empty.
Serial LRCI500448 Firmware 1.0.2:B

I have:

  • emptied the litter robot completely
  • compressed air blown off the laser sensors
  • q-tip cleaned the laser sensors
  • checked the connections on the bonnet
  • Held my hand next to the lasers while holding the reset button until it flashes four times

I believe I updated the firmware around the middle of June, and it’s had problems since then, perhaps it’s related to the latest update or the latest app update.

2

Looks like the problem is not new but the solution is not known to everyone. Litter robot 3 connect always thinks its full

If anyone from the Robotshop team does not contact you, I think you’d better mail them along with your purchase details.

3

Hello @tyrel,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Please provide us with your order number or a copy of the invoice.

Awaiting your reply.

Sincerely,

4