AL5D arm collapsed while operating

Hi, I have a problem while controlling my AL5D. While I’m controlling or play the pattern in Flowbotics the robot collapsed and couldn’t work until I have to restart it again.

Here is the video: youtu.be/qLevmi1FJt8

Hi,

It seems like when moving with the payload at the end of the video, the board suffered a reset right before the arm drops. This would indicate a potential power issue with your robotic arm.

We recommend that you open a support ticket here.

Make sure to include the following:

]Your order or invoice number/:m]
]A link to this thread (for context)/:m]
]A short description of the issue (1-2 lines)/:m]
]One or more pictures of your setup, clearly showing the SSC-32U, its connections, jumpers, etc. and the power supply (make sure the writings on the power supply are readable)/:m]
]Try and keep the total size of the attachments under 5 MB (we can receive larger files, but there might be an extra delay in processing your ticket if that is the case)/:m]

Sincerely,