Air:bit2 not lifting off

Hello, bought the air:bit2 for my son from Roboshop and am experiencing many problems, one of it you might help me with.
The first ones are abount mounting: motors holders were too large, had to use sandpaper to make the part fits - Propeller protertors also too large - Wifi camera connector too short, can’t connect and install! Will write Robotshop for the warranty.

Next, where someone can hopefully help me, is that that to lift the drone only a little, we need maximal power. One of the propeller seems less powerfull…
We tried:
-downloaded the original code
-changing the motor and the propeller
-checked all propeller to make sure that they are places at the right spot CW - CCW - CW - CCW. All is good.

Any ideas or should I just return everything?

Thanks!!!

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Hello @rferron and welcome to our forum.

It would be good to write to RobotShop regarding all of these problems.

You can write an email and send it to [email protected].

They will connect you with Makekit support who will quickly troubleshoot the problem and send replacement parts if needed.

Thank you.

Thanks igor_X!

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You are welcome!