Hi!
I require your help regarding a problem I’m encountering.
After the AWS outage yesterday, one of my two litter robot 3 connect remains offline.
Trying to reconnect the robot using the app ends up with an error message and reconnecting fails.
Thank you so much in advance for your help!
Hello @holderer ,
We are sorry to hear that you are having trouble with one of your Litter-Robots.
Please provide us with the order number for this robot.
Does the robot itself work properly now?
Please check if the robot comes online momentarily if you press one of the buttons on the robot.
Awaiting your reply.
Sincerely,
Hello,
many thanks for your reply.
Today morning the LR3 was connected again without doing anything .
No further support for this issue needed.
Thank you very much!
Have a great day,
Frank
