64x64 RGB Led Matrix color reversed (Order #100290893)

akmishra_99 · October 12, 2020, 9:11pm

I bought two 64x64 RGB Led matrix and color is reversed RED color get displayed as blue, can I return it.

and blue gets displayed as green

-Thanks
akmishra_99

igor_X · October 15, 2020, 9:17am

Please provide us your order ID.

Thank you.

akmishra_99 · October 17, 2020, 7:42pm

Robot shop order number is in subject line, here is once more [(Order #100290893)]

-Thanks
-Alok

igor_X · October 18, 2020, 8:48am

Yes @akmishra_99, you are right, I didn’t see it!

In this case, you have to email manufacturer: [email protected]

They will troubleshoot with you, and if they determine that device is defective they will exchange it.

Thank you.