16 digit number key to update

Help & Support Robot Parts
1

I want to update my herelink base and air unit but the herelink is asking for the 16 digit product key # but there is only 15 digits on the the box , can you tell me where in that number please !

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2

Hi @Abyss1964 and welcome to our forum.

If you bought it from RobotShop, please give us your order ID and we will send you the key.

3

My order # is 1048940 bought on 2020/12/09
Thank you

4

I will send you a key in a private message

5

Hello, I am also in the same situation and have been unable to locate the product key in or on the box. My order number is #700135760

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6

Hello Luca,

We have replied to your ticket.

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9

I have the same problem. My order number is #1122517