Feedback Friday

It is the time again to review our mail and share with you some of the most interesting feedback we got this week. Get ready from a blitz of positivism from our beloved customers:

Outstanding customer service! Was expecting to have to ship in our broken unit and then wait for repairs and return. Instead, sent brand new replacement unit and UPS call tag for return of old unit. It is refreshing to deal with such a well run company. Thanks! -CS

Great website, ultra fast delivery, nice customer service. The kind of website you would like to work with more often. -CC

They were very helpful even though I didn't buy my robot there they sent me guides on how to fix it and where to buy the parts! -CP

Awesome. Very fast customer service. And update emails to let me know what's going on with my request. Wonderful. -HA

Vous avez le meilleur site de robotique que je connaisse. On trouve tout le nécessaire pour les loisirs robotique, du moins en ce qui me concerne. Merci, -J

Excellent service very professional, keep up the good work -SN

The answer was well written, concise and well researched. He gave me links to the exact robots I needed. Thanks. -DB

You have done a very good job of keeping us informed and responding to our requests. -DT

You are doing a great job, the order shipped very fast, no mistakes. It was easy to return the product which I made a mistake in ordering. Good job! -DK

Both times I have needed support you have been fantastic. I have never seen a forum that help his costumers so good. I can almost say that the moment I take my finger from the send button the answers are in front of me. -JH

Thank you all for these awesome comments. They make us pound and encourage us to keep providing the best customer service we can.