Timing flashing red

My litter robot is stuck on flashing red (1 per second). I know it’s to do with the cat sensor saying there is too much weight. How do I fix it. The robot is on flat surface, not over full and clean. I have continuous problems with the unit. It is only 2.5 years old and already have had to change the tray sensor three times. I have tried to re set it but the light continues and it just won’t move. I have fully taken it apart and cleaned it but to no avail. It’s fair to say my ordeal with the litter robot makes me wish I never bought it.

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HI @Chloe !

If the troubleshooting, The red light on the control panel is blinking, didn’t help, then cat sensor should be replaced.

You can buy new one here: https://www.robotshop.com/en/litter-robot-3-open-air-cat-sensor.html

You can use this video to help you replace it: https://www.youtube.com/watch?v=wLwgz3hWgMg

If you are still in warranty, please advise.