Hello @Srowland21 ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
Please make sure that the robot is placed on a firm and even floor and there’s nothing touching it from any side.
Then press the “Reset” button and test it again.
Awaiting your reply.
Sincerely,