Problem with z-axis

My z-axis has gone crazy. One time it will cut too deep and the next it will not cut at all.

Example: I am trying to carve the name TODD. When I run the program, the machine cuts the “O” first way too deep, then moves to the “D” and the bit lowers, but is still about 1/4" above the material.

Is the control board shorted out as far as the z-axis goes? The x and y-axis both work correctly.

@Toddie99 Welcome to the RobotShop Community. You might want to indicate which machine you have. have you reached out to the manufacturer? Is there a leveling feature or offset within the software?

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