Litter robot open air blue lights keeps on flashing

Help & Support Domestic Robots
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hello,

Since i set up my litter robot 3 last april 2020 i was getting a message on my phone that the litter robot is full even if it wasnt full, i cleaned and hover the whole u it but i was still getting the same message on my phone and i still need to reset all the time cos it would not stop the blinking.

please can you help me how to resolved this issue cos i already looked on youtube and followed the instructions hoping that it will work but still the same

2

Hello @dyna,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Please follow the instructions in this troubleshooting to fix this issue:

If the re-calibration method didn’t work from the first try, give it another try because sometimes it doesn’t work from the first try.

Let us know how it goes.

Sincerely,

1 Like
3

hello
i have tried thst already but still the same issue that i am getting

4

Hello @dyna,

Thank you for your reply.

Have you done these steps again?

  • Remove drawer

  • Place hand just left of center and all the way up until it is hitting the globe

  • Press and hold reset button until it flashes 3x, then release.

As mentioned before, sometimes it doesn’t work from the first try.

Sincerely,

5

hello Ebram
thank you for your email and yes i already tried that many times but i am still getting the same issues

6

Please provide us with your order number.

7

hello Ebram

974544

10

Hello @dyna,

Thank you for your patience.

We will forward you to our internal support system to carry on with the process.

Sincerely,

1 Like
11

This topic was transferred to internal RobotShop Support.

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