Hi! This is the first time asking directly for help here as up to this point previous topics have always helped me solve the problems encountered! So first of all: Thank you very everybody for offering solutions here - you help a lot of people! Context: I purchased my litter r…

Hello @Jackfog , Thank you for contacting RobotShop support. We are sorry to hear that you are having this issue with your Litter-Robot. Did you check the motor wires and the circuit board connection? Does the motor make any noises when the globe stops? Does the yellow light …

Hi @Jackfog ! You have an email sent to mario.faude.1@gmx.at regarding your issue. Please check it and reply to us. Thank you.

I don’t got a email I only got the comments from this forum send me. And yes I checked my spam folder. Please send to mario.faude.1@gmx.at Thank you

Hi, We have sent it again to that email and also to your Facebook profile.

Hello I do not no why, but I don’t get the email please can you give me a internal email or write me back on facebook. I have sent you my shipping address + the serial number on facebook thank you

Yes @Jackfog , we replied via Facebook.

Hi, I have the same problem. Please let me know how it was resolved?

Hi @Leonardo11 and welcome to our forum. The issue was with the DFI sensor and anti-pinch pins. After replacing these parts, robot worked fine. Let us know if you have more questions.

RobotShop Community

Litter Robot III Open Air Completely Unresponsive with Solid Yellow light

Help & Support Domestic Robots

igor_X May 1, 2020, 3:37pm 3

Hi @La_Wurm ,

We are sorry to hear about your issues with the robot.

We see that you wrote to our internal support so we will reply to you there.

Thank you!

Litter Robot 3 stuck