Hi,
I have the same issue.
Can you send me a dfi sensor please.
Hello @S8,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
We will also need to see the 3 sets of pins to check if they need to be replaced or not.
Awaiting your reply.
Sincerely,
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Hi Ebram,
Here is the order;
Order Number
#1119644
Ordered on:
7/29/2021
Order Total:
GBP£446.89
Can you inform where the 3 pins are.
Hello @S8,
Thank you for your reply.
We have answered you on our internal support system.
Sincerely,
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Hi,
Now the night light(blue sensor activated light) no longer comes on. We have already turned it off and unplugged it but it still does not turn on.
What can be done to get this working again?
Hello @S8,
Thank you for your reply.
It is possible that the night-light is not even working, in this case, please remove the power from the robot and unclip the bonnet. Inside the bonnet, you will see 2 wires connected to a small circuit. Make sure the wires are well connected to the circuit.
The feature itself might be deactivated so please press and hold the “Power” button for 5 seconds to try to reactivate it.
Let us know how it goes.
Sincerely,
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Hi Ebram,
This has worked thank you.
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Hello @S8,
Thank you for your reply.
We are glad to hear that the robot is working properly now.
Feel free to contact us again if you need further assistance.
Sincerely,
“Merry Christmas and Happy New Year”
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