Got my LR3 on Jun 2022, worked great for 16 months and then nov 2023 had a DFI problem. We changed that and it has worked great up until May 2025 so another 18 months and now is broken again but out of warranty this time.
I’ve changed the DFI and still receiving the same error (Bonnet removed) and either flashing yellow or a steady red changed the pitchers and still same issue.
Has anyone been able to fix this issue? We’re not ready to let it go after only 4 years (given we had the LR2 for nearly 10)
Hello @Bellazarotti ,
Welcome back to the RobotShop community!
In order to assist you with the issue you are experiencing with your Litter Robot, can you send us a video showing the problem your robot is having.
Here’s how you can send us your videos:
1. Use an Online Storage Service
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Google Drive: Upload the video to Google Drive and share an access link via email.
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Dropbox: Upload the video and send a sharing link.
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OneDrive (Microsoft): Similar to Google Drive and Dropbox.
2. File Transfer Platforms
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WeTransfer: Allows you to transfer files up to 2 GB for free.
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Smash: Free, with no size limits (larger uploads might take longer).
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TransferNow or Filemail: Additional options for transferring large files.
3. Use a Video Sharing Service
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YouTube: Upload the video as “unlisted,” so only people with the link can view it.
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Vimeo: Another platform to host and share videos.
We look forward to hearing back from you.
Best regards,
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Here’s the link for the video of our problem.
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Hello @Bellazarotti ,
Thank you for the video.
Please send us photos of the 3 sets of contact pins. Two are located on the base, and one is on the side of the cover. (Refer to the photo)
Could you please let us know which region you are located in so that we can send you the necessary information with the correct links?
Feel free to reach out if you have any questions.
Best regards,
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Here’s the pictures you asked for!
I’m in the UK
I’ve just realised that my warranty was 3 years and not 2 like I thought at first (So it expired yesterday and I had already made this post) - would you guy’s be able to send me the parts I need to fix it?
I have already changed the DFI and pinch sensors as I had a back up of them at home (I ordered and paid for one when I had a problem in November 2023 and you guy’s sent me some as well) so I don’t I’m very sure it’s not an DFI or Pinch sensors problem.
