Litter-Robot 3 dump position fault, over torque fault

Help & Support Domestic Robots
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Hi!

I received my new litter robot 3 last week. It’s giving an error ‘dump position fault’ and “over torque fault” after making a cycle , then it stands and flashes blue yellow red. Any tips? I have reset it but the errors comes back.

The power is pluged-in directly to the wall socket.

/Magnus Falk

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Hello @MagnusFalk,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Please provide us with your order number or a copy of the invoice.

Please try to remove the litter from the globe then press the “Reset” button on the robot then unplug for 10 seconds then plug it back in and let the robot cycle.

Let us know if the issue is gone or not.

Awaiting your reply.

Sincerely,

1 Like
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Hi!

I did as you wrote, but I still get a error message “over torque fault”

Order Number #1186803

/Magnus Falk

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Now I even got “dump position fault” agian
So now it’s the same error message as before.

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.

5

Here are some suggestion regarding the over torque fault. You can take a look. https://www.reddit.com/r/litterrobot/comments/g1uqic/cat_induced_overtorque_fault_how_do_you_all/

If the problem persists despite trying everything, probably the robot needs servicing. Let’s see what team robotshop says.

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Hi!
Thank you for the tip but I dont think I have the same issue unfortunately. The cat haven’t been near the robot when it cycle.

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Hello @MagnusFalk,

Thank you for your reply.

It’s unusual for a new robot to have such error.

Please provide us with a video of a cleaning cycle so we can check if there are any visible issues with it.

Awaiting your reply.

Sincerely,

8

Hi!

I have uploaded the videos on Google drive, link below.

https://drive.google.com/drive/folders/1IX4qTYDaZPMwdq_P7VvtiOyJe29BZXtJ?usp=sharing

Torque Fault and Dump P

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osition Fault

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Hello @MagnusFalk,

Thank you for your reply.

Please empty the litter from the globe then press the “Reset” button and let the robot cycle again.

Let us know if this made any difference.

Awaiting your reply.

Sincerely,

10

Hi!

We have already tried that after you wrote that in your first reply.
It made no difference unfortunately.

/Magnus Falk

11

Hello @MagnusFalk,

Thank you for your reply.

In this case, the base is defective and will need to be exchanged.

We will send you a new one.

We will forward you now to our internal support to proceed with the replacement.

Sincerely,

1 Like
13

This topic was transferred to internal RobotShop Support.

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