Litter Robot 3 Connect Onboard fail at last step

Help & Support Domestic Robots
5

Hi @Cassien3,

We are glad that you managed to connect it :slight_smile:

Litter Robot knows about these issues and they are working on fixing it!

Thank you for detailed answer.

6

Thank you for providing these steps. This fixed my issue as well! I was starting to get very frustrated.

2 Likes
7

Big tip if you setup a Guest Network for your LitterRobot!! 02/18/2020

If you guest network requires that you log into the network through a webpage (ex Linksys wrt1200ac), the LitterRobot and will fail/hang trying to send Wi-Fi credentials even if you follow the mentioned steps above (disabling data/otherwifi/airplane)

2 Likes
8

First time I connected my robot, your airplane off and on mode worked for me. However, second time I had spotty coverage.

This is VERY frustrating. Probably an android specific thing.

My solution was quite different.

1 disabled cellular network / data
2 when I was ready to connect to the robots wifi, I forgot my wifi network(s) so that it wont reconnect
3 when I got to the final step where it hangs, I connected to my wifi
4 forgot to add, obviously turn your cellular data back on :smiley:

The moment I switched back to the app, it showed COMPLETED.

Just figured I’d share a simpler, alternative approach, for those in rural areas.

3 Likes
9

I have tried all of these solutions/steps. Still hangs at step 5 “litter-robot ready -sending key” … and then times out.

10

Have you bought it from RobotShop?

If so, what is your order ID?

1 Like
11

No … bought it from www.litter-robot.com. I am just trying to find any troubleshooting help. I have submitted a ticket to www.litter-robot.com, and their email said they would answer within the next several days.

12

Litter-Robot believes there is something wrong with the board. They are shipping a new base to me. Thank you for your help!

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13

Hey @lslaten,

Good. We hope that new base will solve the issue!

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14

I’m SO glad I found this thread, as I was having the exact same issue. Ended up having to get a new base from Litter-Robot, but even with it, I had troubles getting it to work. Using a combination of everything above, I finally managed to get it going. Below were the steps I ended up doing:

  1. Logged out of app, closed it, then force-stopped it
  2. Forgot my wifi network, so that my phone would not automatically reconnect
  3. If it was still there, forgot the Litter-Robot wifi network, too
  4. Turned off wifi, so that cellular data was used
  5. Re-opened app and signed in
  6. Continued all steps while still on cellular data until prompted to connect to Litter-Robot wifi.
  7. Turned on wifi, selected Litter-Robot network and entered password
  8. When prompted, selected my home network and re-entered password. This was done from the app, NOT from my wifi connections

After all these steps, it finally worked and I’m now good to go.

3 Likes
15

@Raiven05

Thanks for sharing.

1 Like
16

Hi,

I am experiencing problem similar to many users here - and unable to enrol my Litter Robot 3 Connect in app / onto my wifi network. My litter robot / app are stuck on Step 5: “Sending Wi-Fi credentials”. I receive a message saying my SSID / credentials are invalid (they are accurate).

I have wasted hours on this. I have taken the following steps to troubleshoot:

  • Unplug the LR directly from base for varying times (15 seconds, 5 minutes), allow full cycle on restart;
  • Delete and reinstall app (iOS 13)
  • Restart router, and ensure signal is broadcast in 2.4 GhZ
  • Move LR next to router
  • Restart iPhone / try with iPad
  • Forgetting home wifi networks from my iOS device in the onboarding
  • Try variations of airplane mode troubleshooting, described here
  • Try using the bluetooth pairing option when prompted (or alternative disabling BT and skipping this prompt

This has been a time consuming and frustrating experience. I am very disappointed to have zero connectivity on this smart device.

Can you help with any suggestions?

Thanks,

1 Like
17

Hi @Gavicus!

Thank you for contacting us!

We saw this issue already with one customer. We contacted manufacturer but they still didn’t reply. We will push them again and we will let you know.

1 Like
18

Hi,

I tried everything mentioned in all messages, nothing works. Onboarding still fails with the message - Invalid Wi-Fi Credentials.

Screenshot_20200930-230316
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Finally, out of desperation, I tried the last thing - I created a Guest WiFi Network, with only 2.4GHz band on it, and FINALLY, I was able to successfully finish an onboarding.
My normal SSID is a tri-band of 2.4+5.1+5.1GHz with 20/40MHz channel bandwidth, apparently, LitterRobot can’t work with it.

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Now, the question here - does it have to be on the same wifi as my phone to properly communicate with the app?
Or does the LitterRobot talk directly to the remote internet server, and wifi is needed only to get access to the internet?
And the app also only talks to remote server, and not the device directly?

Please confirm (or deny),
Thanks!

1 Like
19

Hey @andreiglotov!

When you do the configuration, the phone has to be within range of the Litter-Robot, on the same network. But once it is configured, the Litter-Robot is connected to the Litter-Robot server. Your app phone is connected to it as well. You don’t need to be on the same network once it has been configured, all goes through the network, which is why some customers have issues when the Litter-Robot network goes down for a few hours.

1 Like
20

Thanks for the confirmation.
It would be nice though if LitterRobot can be a bit more flexible about wifi channels.
After all, even my fairly old robot-vacuum has no problem connecting to 5GHz wifi channel.
Considering the price (high) of LitterRobot, you could have upgraded a wifi chip in it…

1 Like
21

Thank you this information and advice @andreiglotov

Since we are not manufacturers or developers of Litter Robot, we can only send them these suggestions.

1 Like
22

Casien3,

Thank you this was a god send. Airplane mode in the exact sequence you mentioned and finally got this silly thing to connect! RobotSupport please update your user guide with these exact directions for Android users!!!

2 Likes
25

OMG THANK YOU, THANK YOU, THANK YOU!! I just received a second base for the Litter Robot and was starting to have the same issues as before. I did what you recommended and it’s finally working :sob::raised_hands:t3::sob::raised_hands:t3: So frustrating tho!

2 Likes
26

Thanks for this post. I used my mobile data, and requested my phone to forget my wifi, and it magically worked. Before, this attempt, I tried everything in the book such as reset my router, and unplug the litter box. I do hope that they include this technique with their support staff and their troubleshooting bot system.

2 Likes