Litter robot 3 connect most of the time offline

[Tokyo]

The litter robot 3 connect disconnect most of the time. We have a in our home a quite good connection. But somehow when i leave the house of during other moments (not sure when it exactly happens) the robot disconnect it self with hour wifi and doesnt reconnect automatically. That means i need to plug out and plug in the adapter everyday

Please help it is very annoying!

[Ebram]

Hello @Tokyo,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot connection.

Please check and try this troubleshooting and let us know if the issue was solved or not:

Litter Robot 3 Connect Onboard fail at last step

Good day, We apologize that you are having issues onboarding your new Litter-Robot Connect. Here are steps to solve connection issues: Please enable “Airplane Mode” before beginning to prevent the smart network switch from interfering with the onboarding process. Please follow the steps below: Reboot your router. Completely close the Litter-Robot app. While the unit is at the Home position with the solid blue light, unplug your unit from the BASE, not the wall. Wait 15 seconds, plug it back…

Sincerely,

[cryu]

For what it’s worth, I think I’ve found the root cause of the LR3 network issue.

Basically what’s happening is the LR3 is ignoring an important keep-alive interrogative from the access point and gets kicked off the network. There’s other factors in play (incompatibility with 802.11n and WMM), but this appears to be the core issue.

I’ve put a write-up on my blog here

Hope that helps.