Hi! I require your help regarding a problem I’m encountering. Description: The litter level is not working correctly in the app. It doesn’t go up as litter increases, and sometimes the level goes down by itself. It never reaches full, although the litter is very full. Hardware…

Hi @miguel2020 ! Can you please provide your order ID? Also, a screenshot from the app would help us!

Hi! Order ID is 1006347. The needle goes a little bit up, but the after some time it comes down, without any reset. Really strange. So we never know when the litter is full. Also the lights don’t blink when it’s full. [image]

Hello, our problem is the opposite, the blue light never blinks, it’s always solid blue. Please advise. Thanks, Miguel

Understood Miguel, but have you tried re-calibration? Sometimes, it won’t work first time, so it has to be repeated.

Ok I have reset the sensor and it now starts to move the needle. But now it never reaches full. Even with the litter very very full. Please advise. Thanks.

The app uses an algorithm to estimate how full the unit is based off the number of times it normally has to cycle for the unit to be full. The unit does know when the drawer it totally full but anything before that is a estimation. Overtime, once the app has compiled more data, t…

Hi, after calibrating the sensor, the system seems to be working, although the needle moves too fast, compared to the actual level of the litter. I suppose the algorithm will slowly adapt to the real level, as we empty the litter when the “full” level alarm is reached. Do you ha…

That’s good news Miguel, We recommend that you clean your robot regularly, and it should be fine. Never fill it too much with clean litter. You can lubricate tracks for the globe from time to time.

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Litter level in Litter Robot 3

Help & Support Domestic Robots

igor_X September 14, 2020, 9:27am 4

HI @miguel2020!

Thank you for your reply.

Please check this troubleshooting: Litter Robot III Connect - Blue Blinking Light

You probably need to re-calibrate DFI sensor.