Blue light flashing, will not cycle

[Lanna07]

Bought a litter robot in June and I have only been using it for a few weeks. The blue light is always flashing and multiple times a day it will not cycle. Bag is empty, I can turn the unit off, press power. The only way to get the cycle to start is by pressing reset

[Ebram]

Hello @Lanna07,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

Please provide us with your order number or a copy of the invoice.

Sincerely,

[Lanna07]

Order Number

#990147!

[Ebram]

Hello @Lanna07,

Thank you for your reply.

Please try this troubleshooting and let us know how it goes:

Litter Robot III Connect - Blue Blinking Light

The following troubleshooting should resolve the blue light blinking while the waste drawer is empty. Once resolved, the unit should consistently recognize when your cat visits and cycle accordingly. To troubleshoot the blue blinking: Remove the drawer from the unit and press RESET. If the unit goes to solid blue, press the CYCLE button. The unit should start its cleaning cycle and goes back to solid blue. If it did, the issue must be caused by the drawer liner not being properly tucked into…

Sincerely,

[Lanna07]

I’ll try that! Thank you

[Lanna07]

So now I have a flashing blue and yellow solid. Is that normal?

[Ebram]

Hello @Lanna07,

Thank you for your reply.

Is the blue light blinking and at the same time the yellow light is on?

What did you do before this situation occur?

Awaiting your reply.

Sincerely,