Using more robots to close labor gaps in the hospitality industry may backfire and cause more human workers to quit, according to a WSU study.
This is a companion discussion for the article “Robot-phobia could exacerbate hotel, restaurant labor shortage - https://news.wsu.edu/press-release/2024/05/20/robot-phobia-could-exasperate-hotel-restaurant-labor-shortage/” submitted on the community's news feed.
Reply to this topic to share your thoughts on this article.