Hello,
I have the XV-11 and purchased it on the 18th of April 2013.
It now makes a little tune when fully charged and rolls 10 cm to just die there and go back to sleep. We have purchased new batteries and it worked for a while.
I looked to update the software on they don’t offer the upgrades anymore for my model.
What can we do?
Hi, when have you purchased the batteries?
Batteries need to be replaced every year or so. It seems the problem you are experiencing is caused by the batteries.
We would suggest you to purchase a new pair, which you can find here.
I instaed the batteries that we bought from you not even three months ago.
Thank you for your confirmation. Can you please try the following :
Open the robot’s menu, select and then .
Let the robot charges for the next 6 hours and try it again.
If it is still not working, then we suggest you to contact us via the support center to proceed with a repair since you are covered by the 5-year warranty.
