Is the old robot the one with the red blinking light or is it the one with the blue blinking light?
Regarding the blue blinking light, please try to clean the 2 green circuit boards and the 2 plastic brackets of the DFI sensor using isopropyl alcohol and a Q-Tip to remove any rust or dust from them.
Here’s a video to help you locate these parts:
As for the red blinking light, this robot will need a new CAT sensor and this video will show you how to replace it:
Lastly, we will need to see pictures of the contact pins on both of these robots to check if they need to be replaced or not:
Hope you are well. Apologies for the late reply but not even in my wildest dreams I was going to be able to dismantle this robot. My husband arrived yesterday so this is when I got the photos, and cleaned the circuit boards for both robots as instructed.
Ebram, just a quick update. The blue blinking robot is now unresponsive. It switches on but none of the buttons work. It is stuck in the upside down position and the yellow light is blinking rapidly. If you disconnect the robot, when you plug it back in the blue light flashes rapidly (as it was when I first contacted you.)
For the robot with the red blinking light, it’ll need a new CAT sensor along with the 3 sets of pins.
Cat sensor replacement video:
As for the other robot with the blue blinking light, you will need a new DFI sensor along with the 3 sets of pins as well.
The first robot is under warranty so we will send you its parts for free and we will send the other parts for the 2nd robot along with these parts and you would only have to pay for their cost.
Please provide us with your shipping address and phone number if you wish to proceed.
You can send these details in a private message for more security.
Yes, please. We are struggling with only 4 robots workinf atm (LOL). How do I pay for the replacement parts? If there is an option for expedited delivery at a fee, i might be willing to pay for it.
My shipping address is:
Calle Hierbabuena 11
Alhaurin el Grande 29120
Malaga
Spain
I have a last question for you. The metal pucks that are placed under the rubber have come off. We have tried to put them back but we have been unsuccessful.
Do you have any suggestions on how to fix this? (They’ve come out off all 6 robots)
I do hope you are well. Writing as I have again two robots not working. Not the same as the last time. Both robots are blinking yellow rapidly and are unresponsive to resetting or unplugging/plugging back in.
Hope you are doing well. So I have received the parts and replaced them according to the videos you sent. However, I am still having issues with the robots.
First, I did not receive all six pairs of pins in the order (see attached).
Robot 1: this is the robot that we did not change the set of pins that was not received. This robot blinks blue and is unresponsive to any button and it is stuck in an upside down position atm.
Robot 2: cycles when reset; but it stops every 2 seconds. After the cycle ends all three lights are on in sequence. It also gets stucked during cycle and does not sense when a cat goes in (as it is blinking)
Let me know if you are able to open the attachments :o)
