Hello @plima ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
Do you see any blinking lights on the robot or any error notifications from the app prior to the disconnection from the Wi-Fi?
Awaiting your reply.
Sincerely,
Hi @Ebram ,
Thank you for your very quick answer. We bought this to someone else.
There are no blinking lights and in the APP it only shows as offline, nothing else. Our wifi is very stable (I have dozens of IoT devices and cameras here and they all work perfectly).
Right now, at this precise moment, all is working good and the robot do show online, but then all of a sudden this will randomly disconnect wifi and not rotate again.
Hello @plima ,
Thank you for your reply.
What’s the status of the light on the robot when the app shows offline and the robot is not cycling automatically?
Do you see any error notifications on the app history?
Awaiting your reply.
Sincerely,
No, nothing at all. Light on the robot is green (even after a cat goes into the robot, which shouldn’t happen as in that case it was suppose to be red) and in the APP history there’s no errors.
Thanks!
Hello @plima ,
Thank you for your reply.
When this happens, does the robot start a cycle if you press the “Cycle” button manually?
Awaiting your reply.
Sincerely,
Yes it does. And if I press the robot down, the red light turns on and the countdown starts, rotating after the 7 minutes.
Hello @plima ,
Thank you for your reply.
Very well, we will forward your issue to the manufacturer to see if they can further assist you.
We will need the email used to log into the app.
Awaiting your reply.
Sincerely,
Hello @plima,
Thank you for your reply.
We have emailed the manufacturer and are pending a reply from them.
We’ll get back to you once they reply.
Sincerely,
Hello @plima ,
Thank you for your patience.
Please do not delete your Litter-Robot from the app, even if the troubleshooting does not resolve the issue.
Please make sure you are using our newest version of the app. It’s called “Whisker” in the app store.
iPhone - Whisker on the App Store
Android- https://play.google.com/store/apps/details?id=com.whisker.android
Please try the following: Perform a hard reset on your Litter-Robot: Unplug the unit from the back of the base, wait 1 minute,
then plug it back in and allow it to cycle. Check the app – if it still shows offline, please move on to the next step.
Please make sure you are using the latest version of the app.
Reboot your router. If the app still shows offline, please try moving your router and unit closer together.
Press on “Empty” and “Cycle” simultaneously, and please let us know if the power light turns red or blue.
If you continue to have issues, please advise.
Sincerely,
Hi @Ebram
Thank you for your care.
Yes, we did all that in the past (not now, because it is again working without us doing nothing at all).
The thing is, this is very random. One day it stops working, the other day it randomly stops.
The most anoying is not the fact that this stops communicating with the APP. The worst part is that when that happens, the robot do not perform the cycle and that’s the bad part.
But well, next time it happens we will try that way to see if it solves.
Still, it’s sad that such expensive equipment have some performance issues.
Thank you very much once again for all your care.
Best regards,
Pedro Lima
Hello @plima ,
Thank you for your reply.
The manufacturer is continuously working on upgrading the app and ensuring that it works properly and add new features whenever possible and this could cause some issues from time to time but they get solved in the following update so keep an eye out for any available update on the app.
Let us know how it goes.
Sincerely,
Hi @Ebram ,
Unfortunately the robot keeps sometimes not rotating.
Independently of who goes there, sometimes it simply do not rotate after that and the light keeps green, so not performing the cycle.
Can this be some sensor that is not so good anymore?
The most weird thing is, if we press a little on the top, the light turns red and cycle starts after the 7 minutes.
Lately the APP connection have been more stable, but the other day it disconnected for a while, although it’s not happening that often now.
Thank you!
Hello @plima ,
Thank you for your reply.
The robot doesn’t contain any green lights so which light are you referring to?
If it’s the ready solid blue light, then the cat might be too light to be detected (must weigh more than 5lbs)
Also, please make sure that the robot is placed on a firm flat surface without any objects or walls touching it from any side then press the “Reset” button.
Lastly, if you see both of the blue and yellow solid lights turned on at the same time, it means that the 8hrs sleep mode has been activated on which the robot will be unresponsive for 8 straight hours then it’ll perform an automatic cycle then goes back to solid ready blue light.
Awaiting your reply.
Sincerely,
I mean blue, my mistake, sorry.
As I mentioned earlier, one of my cats weights 5Kg (11lbs) and the other 10Kg (22lbs) so I suppose it’s not related to that.
I have a minicam so I can watch and see that they always get properly inside (it could be that a cat would not go totally inside, but they do).
Yup, it is just like that.
Never seen that actually.
Thank you very much for your kind help!
Hello @plima ,
Thank you for your reply.
In this case, you can try to increase the sensitivity of the cat sensor to make the robot detect the weight of the cats.
There’s a nut located above the cat sensor that you would need to loosen a little then test the robot again with one of the cats until you make sure that it’s calibrated properly.
This replacement video will help you locate that nut:
If the issue persists, the CAT sensor will need to be replaced.
Let us know how it goes.
Sincerely,
Hi,
Thank you for all your kind help once again.
So, I did removed the cat sensor, cleaned and placed it again in place. The robot seems to work normally… For a while!
Today, it again disconnected from wifi and it did not performed the cycle. Also, when we manually clicked to perform the cycle, it stopped after a few seconds while rotating. Then we pressed cycle again to continue and once again after a few seconds it stopped. Also, the APP since yesterday, it works randomly but it’s never showing history since 2 days ago.
We then waited a little bit and clicked once more and at the third try it finally performed the cycle.
Right now it’s not connected to wifi but cat sensor seems to work just fine because when we press, even just a little bit, it recognizes.
Can it be that I mounted the cat sensor too sensitive and that’s why this is stopping all the time? EDIT: I just tried to losen the bolt and I didn’t saw any change at all (at the most, I even noticed that it got harder to detect the lighter cat, with near 5Kg).
But what about the wifi keeps disconnecting from time to time?
Thank you.
Hello @plima ,
Thank you for your reply.
Does the yellow light blink slowly when the robot stops mid-cycle?
If yes, please provide us with pictures like the ones attached below:
As for the app issue, there have been some problems with the server and it’s supposed to be working now so please let us know if the issue is persisting with you.
Awaiting your reply.
Sincerely,
Hi @Ebram
Thank you for your care once again.
No, the robot simply turned off and we literally had to turn it on again.
Once again, mysteriously it stopped happening and it’s now perfect once more…
Makes sense because it has been working perfectly now.
Our concern is mostly with the inconsistency/ stability of the robot, because we never know when it will stop again or not. It’s very random the way this reacts.
For now, everything seems to be working without any problems, so let’s hope it keeps like that.
Best regards,
Pedro