Hello,
I proceed to press the cycle and empty buttons for a few seconds and the power button turns solid blue. The LR functions although as it should but after 5-7 minutes the status will be offline on the app. LR status will come back to Ready status when Cat sensor Timing is detected.
Please try the following: Perform a hard reset on your Litter-Robot: Unplug the unit from the back of the base, wait 1 minute, then plug it back in and allow it to cycle. Check the app – if it still shows offline, please move on to the next step.
Please make sure you are using the latest version of the app.
Reboot your router. If the app still shows offline, please try moving your router and unit closer together.
Press on “Empty” and “Cycle” simultaneously, and please let us know if the power light turns red or blue.
Unfortunately this is disconnecting a lot from WiFi and when it does, it does not rotate automatically, which is kind of weird to be since I don’t see any relation between being or not connected to the fact that the sensors should detect the cats inside.
I have two cats, one weights close to 10Kg (it’s a Main Coon) and the other close to 5Kg (it’s a British Shortair).
Can this have a firmware update to stop having these issues?
Thank you for your very quick answer. We bought this to someone else.
There are no blinking lights and in the APP it only shows as offline, nothing else. Our wifi is very stable (I have dozens of IoT devices and cameras here and they all work perfectly).
Right now, at this precise moment, all is working good and the robot do show online, but then all of a sudden this will randomly disconnect wifi and not rotate again.
No, nothing at all. Light on the robot is green (even after a cat goes into the robot, which shouldn’t happen as in that case it was suppose to be red) and in the APP history there’s no errors.
Yes, we did all that in the past (not now, because it is again working without us doing nothing at all).
The thing is, this is very random. One day it stops working, the other day it randomly stops.
The most anoying is not the fact that this stops communicating with the APP. The worst part is that when that happens, the robot do not perform the cycle and that’s the bad part.
But well, next time it happens we will try that way to see if it solves.
Still, it’s sad that such expensive equipment have some performance issues.
The manufacturer is continuously working on upgrading the app and ensuring that it works properly and add new features whenever possible and this could cause some issues from time to time but they get solved in the following update so keep an eye out for any available update on the app.
The robot doesn’t contain any green lights so which light are you referring to?
If it’s the ready solid blue light, then the cat might be too light to be detected (must weigh more than 5lbs)
Also, please make sure that the robot is placed on a firm flat surface without any objects or walls touching it from any side then press the “Reset” button.
Lastly, if you see both of the blue and yellow solid lights turned on at the same time, it means that the 8hrs sleep mode has been activated on which the robot will be unresponsive for 8 straight hours then it’ll perform an automatic cycle then goes back to solid ready blue light.